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On-site support

At Melita we value our data centre customers and appreciate that our services are vital to the smooth operation of their business. We have a highly skilled and dedicated team of commercial and technical staff that look after the needs of our corporate clients on a 24/7 basis.

Data centre customers can avail from:

• 24/7 technical support via phone and a ticketing system
• A very strict Service Level Agreement
• Direct escalation to Support Manager
• A commercial account executive
• 24/7 monitoring of various systems alerts

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